• A completed and signed Order Form will be required before undertaking any project.

• The Order Form lists details of the task and any specific requirements; the hourly rate and/or expected cost and our confidentiality clause, all of which when signed indicate the client's acceptance of these Terms & Conditions.

• Payment should be made by cheque, payable to
  L R Browne, alternatively NoChex, an online payment system can be used.

• Where applicable, 30% of the estimated cost, or a purchase order outlining the project, is expected in advance with the balance/full payment expected strictly within 14 days of completion. If the bank returns a cheque, the client will be responsible for all bank charges resulting from the returned cheque.

• For insurance and safety reasons, personal visits to our premises will not be permitted under any circumstances.

• Back-up copies of client files are kept for a period of one year only. After that time, they will be deleted.

• All clients are advised that original documents should be sent via a traceable method of delivery, either by post office special delivery or courier.

• Transcribers.co.uk are not responsible for the end use of any document produced or edited by us. Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements.

• Transcribers.co.uk are not responsible for the content of any document supplied to them. Clients should not pass off plagiarised material as their own original work. Transcribers.co.uk will assume no responsibility and/or liability for any plagiarised material supplied by a client and reserve the right to return the work should we become aware of such inappropriate use. We retain the right to reject work for any client which involves material we find to be illegal, immoral or objectionable.
  

• An additional administration charge of £10.00 per order will apply to any order of less than £100.

Please Note:

• final responsibility for proofreading errors in completed work rests solely with the client. Transcribers.co.uk can accept no responsibility for errors found after submission but will gladly correct any found within a reasonable time scale. If errors are found in the work, they will be rectified free of charge but they must be notified within 24 hours of receipt of completed work or within 14 days for work of more than 3000 words. Should any errors be found in the work, Transcribers.co.uk will be liable for the cost of the work only - no further liability is acknowledged.

• that should the client's original requirements change, we reserve the right after suitable consultation to amend the original quotation.

• in the current climate of prolific computer viruses, all incoming emails, files or disks will be scanned. However, even after scanning Transcribers.co.uk will still not open unsolicited attachments to emails or emails containing no message or subject heading alongside the attachment.

• before commencement of any undertaking, Transcribers.co.uk will also issue a written copy of these terms and conditions.

• if an order is cancelled once a deposit is received, a standard administration fee of £10.00 will be applied to any refund.

Transcribers.co.uk will provide a full written quotation listing your specific requirements for your consideration prior to work commencing.  We reserve the right to change after discussion with the client, this quotation or issue a new quotation should the clients requirements change dramatically.  

Confidentiality Clause

At no time or in any manner will Transcribers.co.uk, either directly or indirectly, use for the personal or commercial benefit of Transcribers.co.uk, nor divulge, disclose, or communicate in any manner any information that is proprietary to a client. Transcribers.co.uk will protect such information and treat it as strictly confidential. This provision shall continue to be effective even after the termination of any agreement.

Transcribers.co.uk understand that confidentiality is a sensitive issue for clients and we are happy to sign any non-disclosure or confidentiality agreement a client may require.

Additional Terms & Conditions for Students